I purchased a premium My Colors theme but was not able to install it.  Although I wrote support, they addressed the issue of where to download rather than the specific installation issue I was having.  What is of concern is that I have seen this specific issue discussed before on these boards and the solution, as I recall, involved changing the file name before downloading.  If anybody has the solution, I would appreciate your advise.

I'm guessing you're talking about one of the current premium themes and not an old MyColors.

You probably downloaded a file with a .theme (or .suite ?) extension.  Since Theme Manager is somewhat hinky, you can make a copy of your .theme file, rename the extension on the copy to .zip, and extract the pieces (wb, icons, etc.) manually to their appropriate folders on your machine.  May have to use WBConfig's Skin Options / Rebuild list function to get the new WB to show.  You will most likely need to apply the pieces individually as opposed to using Theme Manager.  That should get it.

We have replied to your ticket again. Please let us know if that works.

I went ahead and got another year of OD before the sale ended