Published on July 17, 2009 By Island Dog In Personal Computing

As some of you may have noticed, I have been offline for a few days.  It seems on Tuesday while I was working in the middle of the day, my internet and TV went out.  Figuring it was just an outage I took the family to dinner expecting it to be on when we returned.  Oh, was I wrong.  It was still down, so a quick phone call later I was told our ISP “discontinued” service to our entire community.  Are you serious?

Well yes they were.  After another call to the HOA it was confirmed that we had to find another service.  Luckily, I quickly called Brighthouse and spoke to a salesperson who expedited a cable install since I stressed that I worked from home.  When they arrived a day later, we discovered there was only one cable line going into the house, and that they will have to rewire my entire house for cable. 

So a few hours later we were wired up, and now it was time to setup my routers and all the other good stuff.  Now to catch up from the last couple of days!


Comments (Page 2)
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on Jul 18, 2009

Wow! No previous warning?

Didn't you had fiber optic installed with those guys? It surely sucks on having to get WAN back like this...

They put up a notice on their webpage, it was blinking and all.

I'm just curious, how many of you actually do frequent visits to your ISPs webpage?

on Jul 18, 2009

My net plan ended an year ago still I used it till june 09. But now I will have to switch to another as it has completely ended.

Explanation: endended an year ago = Isp stopped giving new conx and started terminating the existing ones

                   I used it till june 09 = Becoz my chance came to go.

on Jul 18, 2009

Bad form on their part ID.  Here in the Tampa Bay area Brighthouse is great.  Few outages, savy and friendly support, of course like all things these days they could be a bit less costly.  Best of luck with the new company.  If you have any trouble just call support and tell 'em Ed told you to call.

on Jul 18, 2009

Many folks have their telephone service thru the net and sudden loss of service could have very serious implications should someone need fire/police/ambulance service.

Here in IL at least,even with no phone service,regardless of what service you use you can still access 911 as long as your phone is still connected and/or charged up.

On the plus side,you had a few days to mow the lawn,clean out the attic,organize the garage,trim the trees and bushes,wash and wax the car,paint the house and all those other "little" chores you may have put off for a while.

on Jul 18, 2009

I'm also curious who the old ISP had been and what exactly happened to them?  Were they a reseller of DSL or something like that?  If so, could you note get service from whomever the 'real' provider is for your area?  (I assume that Brighthouse cable was cheaper or provides faster service, though I've heard complaints about them for TiVo related service in the past.... mostly poor cable card support when cable cards were originally introduced.)

on Jul 19, 2009

The old ISP was Smart City.  From what I gather the HOA here stopped paying them, hence the discontinuation of service.  That's another issue to deal with.

Brighthouse has been fine up until they installed the phone yesterday.  I have the 20mb down and am barely getting a few mb's down.  Upload is so slow it won't even measure.  I guess another support call is in order.

 

on Jul 20, 2009

Brighthouse called this morning and said there was a problem with a part or something in the area.  It was replaced and all should be working now.

on Jul 20, 2009

Sigh....

on Jul 20, 2009

Office:

 

on Jul 20, 2009

on Jul 20, 2009

Those speedtests just can't be trusted

on Jul 20, 2009

Nope, cannot be trusted... Getting a crappy download. I'm usually around 40-50Mbit... Connected my old router to get wifi to my ps3, seems to affect my PCs network performance negatively.. I need a new one.

on Jul 22, 2009

Having a bad day at teh house. 

 

on Jul 22, 2009

 

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