Published on December 12, 2017 By Island Dog In Ashes of the Singularity

How can I get my registration / product key information

Table of contents

System Requirements
Game Loading issues
Video Issues
Purging game installation

 

 

Below is a list of things to try if you are having technical issues with installing or running Ashes.  If your issue is related to gameplay, or any other non-technical issue, please use the Ashes forums as your question has likely been addressed in existing posts: Forums

 


 

System Requirements:

Absolute Minimum:

  • 64-bit Windows 7 / 8 / 10 OS
  • Quad Core CPU
  • 8 GB Memory
  • 2 GB GDDR5 DirectX 11 Compatible Video Card - NVidia GeForce 660 / AMD R7 360 or Equivalent (GeForce
  • 900+ / Radeon 290+ for Vulkan)
  • 5 GB available hard-drive space 
  • 1920x1080 Display Resolution
  • High-speed Internet Connection

We Recommend:

  • 64-bit Windows 7 / 8 / 10 OS
  • i7 (or equivalent) CPU
  • 16 GB Memory
  • Nvidia GTX 970 or AMD R9 390 equivalent Video Card
  • 1920x1080 Display Resolution
  • High-speed Internet Connection   

 

 


 

Game Loading issues

-Verifying your Game Cache within Steam:

Follow this link to verify your Steam files for Ashes (This will launch Steam and verify your game cache): VALIDATE 

-Update your Video Drivers:

Please make sure your video drivers are up-to-date. Even if they are current, a full remove, and reinstall, would be prudent; especially if you have recently installed Windows 10. 

Nvidia:

http://www.nvidia.com/Download/index.aspx?lang=en-us

For Nvidia driver uninstalling/clean installing. The below screenshots will help with how to do that:

http://screencast.com/t/Zxuoznqdg8LN
http://screencast.com/t/upWIXNbcW9

ATI \ AMD:

http://support.amd.com/us/gpudownload/Pages/index.aspx

For ATI \ AMD driver uninstalling:

http://support.amd.com/en-us/kb-articles/Pages/GPU57RemoveOldGraphicsDrivers.aspx

 

-Reinstall VCRedist and DXSetup

 In the following location:

C:\Program Files (x86)\Steam\SteamApps\common\Ashes of the Singularity Escalation\_CommonRedist\vcredist\2017

Run: vcredist_x64.exe ('Repair' option when prompted)

In the following location:

C:\Program Files (x86)\Steam\SteamApps\common\Ashes of the Singularity Escalation\_CommonRedist\DirectX\Jun2010

Run: DXSetup.exe

Reboot and try to run the game again.

-Delete your settings.ini:

Location: C:\Users\YOUR_WINDOWS_USERNAME\Documents\My Games\Ashes of the Singularity - Escalation

Try to run the game again.

 

-Vulkan/DX12/DX11:

If you have experienced a crash specifically with the DX12 version of the game, please try launching the DX11 version of the game to see if the issue still occurs. Similarly, if you have experienced a crash specifically with the DX11 version of the game and have a Windows 10/DX12 compatible system, please try launching the DX12 version of the game to see if the issue still occurs. Same goes for Vulkan and trying either DX12 or 11.

By default, Ashes of the Singularity is installed to the following location:

C:\Program Files (x86)\Steam\SteamApps\common\Ashes of the Singularity Escalation

 

-Run Steam as Administrator

Exit Steam completely by right clicking it's icon on your taskbar. Next, right click the icon on your taskbar, then right click where it lists Steam, and select Run as Administrator.

 

-Create a new Windows Administrator Account:

As a test, create a new Windows Administrator (<--important) account and try to run the game again:

http://sd.stardock.com/sean/JingImages/2015-09-23_1527.png 

If that works, for some, we have seen that permissions for the 'My Games' directory have changed after a Windows 10 upgrade (fresh Windows 10 installs would not have the issue).  If you have recently upgraded to Windows 10, and Ashes will not load \ save \ save your settings changes, please download and run the following:

http://sd.stardock.com/Support/PermFixer.zip  

If that fails, manually make certain that your 'My Games' directory, under your own Windows user account, has 'Full' permissions (write is the key). 

-Virtual Memory:

Please turn on the following Virtual Memory option (See picture below): 

Control Panel -> Advanced System Settings -> Advanced -> Settings -> Advanced -> Change -> Automatically manage paging file size for all drives  -> System Managed -> Ok

Example: http://sd.stardock.com/acole/Images/Jing/2016-04-06_1119.png

 

-3rd Party products:

Of primary concern are programs that inject themselves into the video process, like video capture programs and overclockers, that can cause DirectX (both 12 and 11) programs to crash. In addtion to the ones mentioned below, look in your system tray and disable programs that might inject themselves into the Ashes of the Singularity game process. Some common examples are:

Disable UPlay:

Open Task Manager and make sure no entries for UPlay are present or running in the Applications/Processes tab.

Disable ATIs 'Gaming Evolved (Raptr):

http://support.raptr.com/support/solutions/articles/5000541598-how-do-i-uninstall-raptr-amd-gaming-evolved-

Disable PrecisionX:

If you run EVGA's PrecisionX, please disable it making sure to set your video card for factory specs prior. 

Disable RivaTuner:

If you run RivaTuner software, please disable or close it completely before running Ashes. 

Turn off ANY game broadcasting \ recording software. Some common examples are:

NVidia ShadowPlay (Now NVidia Share): 

http://sd.stardock.com/acole/Images/Jing/2016-04-06_1145.png

XSplit Gamecaster:

http://sd.stardock.com/acole/Images/Jing/2016-04-06_1211.png

Open Broadcast Software (OBS):

http://sd.stardock.com/acole/Images/Jing/2016-04-06_1230.png

 

-Overclocking:

Ashes is a 64bit game and, running in DX12 mode, will use all CPU \ GPU cores. This may expose temperature and power consumption issues within your PC that you haven't seen before with other games.  With your video card overclocked, it's possible your PC will lack the power (power supply), or cooling (fans, ventilation), to properly run the game.  Signs that this is the case is if the PC itself totally shuts down, or fails after a consistent allotment of time, while performing the benchmark or playing the game.  If you are overclocking in any way, please return the card to factory specs for testing purposes. 

Conversely, if you have added a high end video card post PC purchase, the requirements of the game may expose an inadequate power supply.  When testing to ensure that the power supply is adequate, there are 3rd party products that will allow you to restrict the amount of power the video card uses.  If when you cap the power, the game runs as expected, it would be prudent to consider investigating power consumption or the power supply itself.

Apps that can help return factory overclocked cards to stock speeds:

EVGA PrecisionX:

http://sd.stardock.com/brad.ather/Jingimages/2016-08-30_1602.png

MSI Afterburner:

http://sd.stardock.com/acole/Images/Jing/2016-04-04_0951.png

Nvidia Control Panel - Debug Mode will reset your card to stock speeds:

http://sd.stardock.com/brad.ather/Jingimages/2017-04-20_1439.png

Perhaps try turning the power to 100% or lower to expose any power consumption issues. If you need to verify stock speeds, you will need to check with your manufacturer.

Example: 

Nvidia: http://www.geforce.com/hardware/10series/geforce-gtx-1080 (Click Specs)

AMD: http://www.amd.com/en-us/products/graphics/desktop/r9 (Scroll down for Specs)

 

-Turning on MGPU and crashing afterwards:

If you're turning on MGPU from the Video Settings menu, starting the game and finding that it crashes within the benchmark or playing, exit the game. Locate the settings.ini here and delete them:

C:\Users\YOUR_WINDOWS_USERNAME\Documents\My Games\Ashes of the Singularity - Escalation

If it still fails with MGPU enabled, but works with it disabled, please keep it disabled and follow the steps below for submitting a ticket.


 

Video Issues (could also contribute to game not loading):

-Crashes when the games in fullscreen:

If you are experiencing crashes playing Ashes in full-screen mode, please go to your game options, select "video", and set "mode" to  either "borderless windowed" or "windowed" to improve stability.   

-Turning off SLI/Crossfire:

Turn off SLI (After clicking disable, Apply to save):

2016-02-29_1026

Turn off Crossfire (AMD Control Panel (Global Setting) / AMD Crimson Control Panel):

2016-02-29_1030

Crimson (This may need to be done for Ashes individually):

2016-02-29_1039

-Turn off VSYNC

Within the options menu in Ashes, under Video, you can uncheck VSync. (VSync is off by default)

 

-If you have a laptop with both an integrated Intel card and a discrete ATI or Nvidia graphics card:

NOTE: While the article below is intended for Dell Alienware owners, the instructions in the above mentioned sections should apply for all laptops with dual ATI/Nvidia/Intel graphics cards.

If the game is defaulting to your Intel graphics card and running slowly as a result, you may need to configure some additional settings manually.

For laptops with an Nvidia and Intel graphics cards, please see the "Manually Configure Optimus" and "Manually adding a game to the NVIDIA Control Panel" sections on the page below:

http://www.dell.com/support/article/us/en/19/SLN146534

For laptops with an ATI and Intel graphics cards, please see the "Manual Configuration" and "Set the global setting to High Performance" sections on the page below:

http://www.dell.com/support/article/us/en/19/SLN146534

 

-Low Settings

Ashes: Escalation

Try to set all the graphic options to a bare minimum. Please download the following settings.ini file

http://sd.stardock.com/Support/games/Ashes/escal_lowsettings.zip

and unzip it in the location following directory:

C:\Users\YOUR_USERNAME\Documents\My Games\Ashes of the Singularity - Escalation

 


 

"The Purge"

Please uninstall Ashes from Steam/Galaxy by following the instructions below.

STEAM: Right click Ashes of the Singularity in your Steam library and select "Uninstall...":

http://sd.stardock.com/brad.ather/Jingimages/2017-06-16_1515.png

You will be prompted to delete the game:

http://sd.stardock.com/acole/Images/Jing/2016-04-06_1401.png

GALAXY: Left click Ashes in your Galaxy library and select More, Manage, Uninstall:

http://sd.stardock.com/acole/Images/Jing/2016-04-06_1413.png

You will be prompted to uninstall the game (Gal Civ 3 in this example):

http://sd.stardock.com/brad.ather/Jingimages/2016-01-04_1059.png

***IMPORTANT*** Make sure you've completely exited Galaxy after uninstalling:

Open your Windows notifications window, right click the GoG icon and select Exit

Please navigate to your My Games directory:

C:\Users\USER\Documents\My Games\Ashes of the Singularity - Escalation

Once you are in that folder, rename settings.ini to "settings.old". Once this is done, please restart your computer.

Once the computer has come back on, re-install the game and this should create a new settings.ini file for you.

Once the game has started, please let us know if your issue persists.

 


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