That is true.

That said, you can also use reviews for this purpose.  When I go to metacritic, I usually look for the bottom ranked review (that I can read) and check to see if they are reporting technical problems (and then I go to a high ranked review and see if I like the features they like -- the numbers do not mean anything to me except that they give me a way of picking reviews to read).

Maybe it's a typo and he forgot the s.

Not really.  The support forums are a biased sample because the people most likely to post there are the ones having problems.

When you have a good game, and the mainstream sites are too busy to cover your game, you gotta go looking.  Also, the reviews are important in restoring Stardock's reputation after WOM.   It's not a conspiracy against Stardock, this is just the busy time of the year for reviewers.

Brad has always taken a long-term approach with Stardock in general from what I've seen over the years, it's his nature.  This game is more about helping the sales of future Stardock games than what it sells on its own.  Stardock's reputation took a huge hit in 2010 between WOM and some other incidents, and WOM was a very bad first impression for many folks.

Ironically, Impulse might have helped Stardock out here, because a large number of newer gamers didn't even consider WOM because it wasn't on Steam, so FE is their first exposure to Stardock outside of the bad press of the last couple of years.

If you want to see long-term damage, look at how much of a dive Capcom's taken this gen.  That's what Stardock is trying to avoid.  And Capcom's a company that deserves the damage it's getting.