Published on October 16, 2008 By Island Dog In GalCiv II News

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Like most companies, Stardock puts together an internal business plan for setting up goals and objectives for the company for the forthcoming year (Stardock's fiscal year begins its execution phase every October 1).  As part of this business plan is an appendix that acts as a critical analysis of what Stardock customers can expect to see and what challenges the company faces to better satisfy customer expectations. 

For this year, it has been decided to make this appendix available to the public. The Stardock 2008 customer report goes over some of the successes Stardock has experienced but also looks at the failings with a considerable amount of criticism in areas that the company needs to improve on.

The contents include:

  • Impulse digital distribution status report
  • The status on Stardock game projects
  • Stardock's position on "DRM" and copy protection explained
  • An update on the Gamer's Bill of Rights
  • The status of Object Desktop
  • A look at the dock technology now used by Dell and others.
  • The results of the 2008 customer survey report (VERY interesting results)

If you're interested in the inner workings of a consumer PC software company, you may find this document to be very interesting.

URL: https://www.stardock.com/media/stardockcustomerreport-2008.pdf

 


Comments (Page 2)
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on Oct 24, 2008

Well, no, DRM is not illegal, it is tradionally just not protected by law (but nowadays we have DMCA and EUCD). Traditionally, copyright laws simply don't protect DRM, and you simply have the right to use your property in any way you like.

By the way, Stardock does NOT use DRM in the traditional meaning of the word (=allowing only trusted hard/software to play the content).

on Oct 24, 2008

I've been patiently waiting for your Turn-Based Fantasy game for I think over a year now, since I first heard about it.

I've seen what you guys have done with Galciv, and I can't wait to see what you come up with.  Thank you THANK YOU for making these types of games.  No one else is doing it nearly as well as you guys, and with such enthusiasm to boot.

I'm hoping that if I order the game in advance I might be able to play the Beta in June, like how you've released the GalCiv expansions in Beta before their release?

Have I been obvious enough with how excited I am for this game?

on Oct 24, 2008

[quote]

I've been patiently waiting for your Turn-Based Fantasy game for I think over a year now, since I first heard about it.

I've seen what you guys have done with Galciv, and I can't wait to see what you come up with.  Thank you THANK YOU for making these types of games.  No one else is doing it nearly as well as you guys, and with such enthusiasm to boot.

I'm hoping that if I order the game in advance I might be able to play the Beta in June, like how you've released the GalCiv expansions in Beta before their release?

Have I been obvious enough with how excited I am for this game?

[quote]

 

Me too me too.

 

I can't wait for that game....  I want it now now now  (I know I'm like a baby! I have three at home who give me a great example on how to throw a fit when I do not have what I want )

on Oct 29, 2008

The report is nice and all, but I find it interesting that Linux was an option for what people want Stardock to focus on, while actual Linux users couldn't honestly complete the survey.

 

If I remember correctly, there was a question on what operating system you use.  But it only listed Windows OSes.  I tried to leave it blank, but it wouldn't let me.  So I chose the last version of Windows I used, which was Windows XP.  There was another question that asked what non-gaming Stardock utilities I used.  Since I use Linux, I don't use any of them.  But even though it was a "Check all that apply" question, it refused to let me go any further until I checked at least one of those options.  Since I don't use any of those products, I couldn't possibly answer the poll honestly, I would be forced to lie and say I use a product I've never even seen in action.

 

I own GalCiv2 and both expansions, and I attempt to run them in Wine (though they're very buggy), and that's really the only Stardock product I've ever owned.  I would love to make it clear that I want more Linux support, and I wish I had the chance when it mattered.  But the poll I was sent was very much broken in the sense that I couldn't be completely honest and complete it at the same time.  It just wouldn't let me.

on Oct 31, 2008

Interesting - yea... Surprising - not really.

The most interesting thing for me was this:

Most popular wishes from Object Desktop users were:
a. Registry cleaner
b. Anti-spyware
c. Defragging
d. CD/DVD burning
Guess that explains all the tons of mostly useless such software out there.

Another note - It appears that I am a part of the majority in like 90% of the cases.

So with me considering myself a typical and knowledgeable user, I'd say the survey is pretty indicative and accurate on just about every point.

And I agree with Murrdox - Stardock is just about the only company that makes high quality turn based strategy games on a regular basis. And also supports them actively.

on Nov 01, 2008

Benjamin Low
Since the 'Strategy Game 2010' sounds like something completely new does that mean that Society has been canceled (which stinks since I was looking forward to it)?

read page 14 for your answer

on Nov 01, 2008

Zeikcied
The report is nice and all, but I find it interesting that Linux was an option for what people want Stardock to focus on, while actual Linux users couldn't honestly complete the survey.

 

If I remember correctly, there was a question on what operating system you use.  But it only listed Windows OSes.  I tried to leave it blank, but it wouldn't let me.  So I chose the last version of Windows I used, which was Windows XP.  There was another question that asked what non-gaming Stardock utilities I used.  Since I use Linux, I don't use any of them.  But even though it was a "Check all that apply" question, it refused to let me go any further until I checked at least one of those options.  Since I don't use any of those products, I couldn't possibly answer the poll honestly, I would be forced to lie and say I use a product I've never even seen in action.

 

I own GalCiv2 and both expansions, and I attempt to run them in Wine (though they're very buggy), and that's really the only Stardock product I've ever owned.  I would love to make it clear that I want more Linux support, and I wish I had the chance when it mattered.  But the poll I was sent was very much broken in the sense that I couldn't be completely honest and complete it at the same time.  It just wouldn't let me.

I have to say that is the ONE thing that this poll lacked A LOT

no, no, no, no I'm not talking about linux at all... I mean that if you had something which wasn't in the poll answers you couldn't answer at all, or some answers were approximations

I said it multiple times before: Providing "OTHER"options in a poll or survey is a necessary evil, so that people have the ability to fill the poll (or survey) without errors... (that doesn't mean that people won't make errors though...)

on Nov 01, 2008

you guys forgot this in the legitimate complaints : if a program needs to install additional "something" on your computer, the user should : know about it, prior to buy AND upon installation, this "something" should NOT in any case pave the way for hacks/cheats/viruses/trojans and malware in general, and this "something" shouldn't in any case be able to make the stability of the computer at risk (which in turns makes data loss a possibility)

 

if you want to know what I'm referring to, I'm referring to the known SONY entertainment case with a certain CD AUDIO copy protection which included a rootkit  + drivers with unsafe uninstalls, and said rootkit was used by others to hide things from other programs/games (like World Of Warcraft "cheats") and other malicious uses ...

see : http://www.f-secure.com/v-descs/xcp_drm.shtml

http://www.schneier.com/blog/archives/2005/11/sonys_drm_rootk.html

http://en.wikipedia.org/wiki/2005_Sony_BMG_CD_copy_protection_scandal

http://en.wikipedia.org/wiki/Extended_Copy_Protection

http://www.theregister.co.uk/2005/11/10/sony_drm_trojan/

 

and finally the original blog from mark russinovitch : http://blogs.technet.com/markrussinovich/archive/2005/10/31/sony-rootkits-and-digital-rights-management-gone-too-far.aspx

(an independant expert which developped powerful windows utilities like process explorer, rootkit revealer... and his talent was finally recognized by microsoft so he's now employed there (and his tools remain free) )

 

on Nov 06, 2008

Mark's blog highlights another reason to get a 64 bit version of Windows, and this is true for Vista as well as XP: Kernel patch protection.

By the way, if the Wikipedia is accurate most antivirus vendors, including Microsoft's own Windows Malicious Software Removal Tool, will detect the Sony rootkit and remove it.

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